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Free Level 2 Customer Service for Hospitality Training Online – Academy Transformation Trust Further Education

CostFREE
Duration125 hours
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Customer Service for Hospitality Course. Study online at your own pace, fitting learning around your work and home life. The course takes around 125 hours to complete. You'll cover how to communicate professionally with customers, the value of teamwork in hospitality settings, and the importance of food hygiene. This free customer service for hospitality course is open to adults aged 19 or over who have been resident in the EU for three or more years. Eligibility requirements apply, so contact the centre to confirm your place.

Who this course is for

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork, and the importance of maintaining food hygiene is essential for staff in these roles.

This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.

Entry requirements

You must be 19+ at the beginning of the academic year to enrol on this course and be a resident within the EU for 3 years+.

What you will learn

  • You'll learn how to communicate effectively with customers in hospitality settings.
  • You'll understand what excellent customer service looks like and how to deliver it.
  • You'll explore the importance of first impressions and professional conduct.
  • You'll learn how teamwork supports a positive customer experience.
  • You'll understand the basics of food hygiene and why it matters in hospitality roles.
  • You'll develop skills for handling customer queries and complaints professionally.

How you will learn

You study entirely online, working through course materials at a pace that suits you. Assessment is through written assignments and knowledge-based tasks completed online. You submit your work digitally and receive feedback from your assessor. There are no exams to sit in person.

What you will need to bring

The centre will provide most materials. Academy Transformation Trust Further Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and complaints in hotels or restaurants.
  • Front of House Staff: welcoming and assisting guests in hospitality venues.
  • Restaurant Host or Hostess: managing bookings and customer experience on the floor.
  • Hotel Receptionist: first point of contact for guests at check-in and check-out.
  • Bar or Café Supervisor: supporting the team and maintaining service standards.
  • Events Assistant: supporting customer-facing roles at hospitality events.

What you could study next

  • Level 3 Diploma in Hospitality Supervision and Leadership: moves you toward supervisory and team leader roles in hotels, restaurants, and events.
  • Level 2 Award in Food Safety in Catering: a short qualification that strengthens your food hygiene knowledge, valued by hospitality employers.
  • Level 3 Certificate in Customer Service: deepens your customer service skills for more senior or specialist roles.
Apply on attfe.org.uk →
Apply now →

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