Free Level 2 Customer Service for Hospitality Training in Blackpool
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service for Hospitality Course in Blackpool. Classes run at PHX Training Blackpool, daytime, with flexible study over two weeks. This free customer service for hospitality course covers the knowledge and understanding you need to deliver excellent customer service in hospitality settings. You'll explore what customers expect, how to handle different situations, and how to meet the standards employers in hotels, restaurants, and venues look for. It's a short, focused qualification that fits around your availability.
Who this course is for
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll understand what excellent customer service looks like in hospitality settings.
You'll learn how to meet and exceed customer expectations.
You'll explore how to handle customer complaints and difficult situations professionally.
You'll understand the importance of communication skills when serving customers.
You'll learn how hospitality businesses set and maintain service standards.
You'll understand how your role contributes to the overall customer experience.
How you will learn
You'll study in a classroom at PHX Training Blackpool, with flexible daytime attendance over two weeks. Assessment is knowledge-based, covering your understanding of customer service principles in hospitality. You'll complete written or portfolio-style tasks that show what you know. No practical placement is required for this qualification.
What you will need to bring
The centre will provide most materials. PHX Training Blackpool will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and complaints in hotels or venues.
Hotel Receptionist: welcoming guests and managing front-of-house service.
Restaurant Host or Hostess: greeting and seating customers in dining settings.
Bar Staff: serving customers and maintaining service standards.
Café or Coffee Shop Assistant: delivering customer-facing service in a busy environment.
Events Assistant: supporting customer experience at hospitality events.
What you could study next
Level 2 NVQ Certificate in Hospitality Services: builds on this knowledge with practical, work-based skills recognised by hospitality employers.
Level 2 Award in Food Safety in Catering: a short compliance qualification many hospitality roles require.
Level 3 Diploma in Hospitality Supervision and Leadership: the next step if you want to move into a supervisory or team leader role.
