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Free Level 2 Customer Service for Hospitality Training in Barrow-in-Furness

CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyNCFE awarding body

About this course

Free Level 2 Customer Service for Hospitality Course in Barrow-in-Furness. Classes run at PHX Training Barrow, daytime, with flexible attendance. This short course takes around 2 weeks and covers what excellent customer service looks like in the hospitality sector. You'll build knowledge of how to meet and exceed guest expectations, handle complaints, and support a positive customer experience. The course is free if you meet eligibility requirements, including having a diagnosed learning need and no prior qualification at this level or above.

Who this course is for

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

Entry requirements

A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level

What you will learn

  • You'll understand what customer service excellence means in a hospitality setting.
  • You'll learn how to meet and exceed customer expectations.
  • You'll explore how to handle customer complaints professionally.
  • You'll develop knowledge of communication skills used in hospitality roles.
  • You'll understand how your behaviour and attitude affect the customer experience.
  • You'll learn about the standards and values that hospitality employers expect.

How you will learn

You'll study in a classroom at PHX Training Barrow, with flexible daytime attendance over approximately 2 weeks. Assessment is knowledge-based and carried out through written tasks and questions. There are no exams. Your work is assessed against the NCFE qualification standards, and the centre will guide you through each unit.

What you will need to bring

The centre will provide most materials. PHX Training Barrow will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor in a hotel, restaurant, or café
  • Front of house assistant, greeting and supporting guests
  • Receptionist at a hotel or hospitality venue
  • Bar or restaurant team member handling customer queries
  • Events assistant supporting guests at hospitality events
  • Café or coffee shop team member in a customer-facing role

What you could study next

After this course, you could move on to a Level 2 Diploma in Hospitality Services or a Level 2 NVQ in Food and Beverage Service for a broader hospitality qualification. If you want to move into management, a Level 3 Diploma in Hospitality Supervision and Leadership is a natural next step. These qualifications open doors to supervisory and team leader roles in hotels, restaurants, and events venues.

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