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Free Level 2 Customer Service for Hospitality Training in Morecambe

CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyNCFE awarding body

About this course

Free Level 2 Customer Service for Hospitality Course in Morecambe. Classes run at PHX Training Morecambe, daytime, with flexible study over two weeks. You'll build knowledge of customer service excellence in the hospitality sector, covering what great service looks like and how to deliver it consistently. This free customer service for hospitality course is open to adults with a diagnosed learning need at this level and no previous qualification in this area at the same level or higher.

Who this course is for

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

Entry requirements

A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level

What you will learn

  • You'll understand what customer service excellence means in a hospitality setting.
  • You'll learn how to meet and exceed customer expectations.
  • You'll explore how to handle customer queries and complaints professionally.
  • You'll develop knowledge of how hospitality businesses build customer loyalty.
  • You'll understand the standards and behaviours that employers in hospitality look for.

How you will learn

You'll attend daytime classes at the centre, with flexible study to fit your schedule. Learning is knowledge-based and delivered in the classroom. Assessment is through written assignments or short-answer tasks that test your understanding of customer service in hospitality. There are no practical exams. Your tutor will guide you through the material and support you with your assessments.

What you will need to bring

The centre will provide most materials. PHX Training Morecambe will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Front-line customer contact in hotels, restaurants, or venues.
  • Hotel Receptionist. First point of contact for guests at a hotel or accommodation.
  • Restaurant Host or Hostess. Welcoming and seating guests, managing reservations.
  • Bar Staff. Serving customers and maintaining a positive guest experience.
  • Café or Coffee Shop Assistant. Customer-facing role in a food and drink setting.
  • Leisure Centre Customer Service Assistant. Supporting visitors at leisure or hospitality venues.

What you could study next

After your level 2 customer service for hospitality qualification, you could move on to a Level 2 or Level 3 Diploma in Hospitality or Catering, which covers a broader range of hospitality skills. A Level 3 Award or Certificate in Hospitality Supervision and Leadership would suit you if you want to move into a team leader or supervisory role. Some learners also progress to an Apprenticeship in Hospitality, combining on-the-job training with a recognised qualification.

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