Free Level 2 Customer Service for Hospitality Training in Preston
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service for Hospitality Course in Preston. Classes run at PHX Training Preston, daytime and flexible, completing in around 2 weeks. You'll build knowledge of customer service excellence in the hospitality sector, covering what great service looks like and how to deliver it consistently. This free customer service for hospitality course is open to learners with a diagnosed learning need at this level and no previous qualification in this area at the same or higher level. You'll have an initial assessment to confirm the course is the right fit.
Who this course is for
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll understand what customer service excellence means in a hospitality setting.
You'll learn how to meet and exceed customer expectations.
You'll explore how to handle customer queries and complaints professionally.
You'll understand the importance of personal presentation and communication in hospitality roles.
You'll learn how team working contributes to a positive customer experience.
You'll understand how hospitality businesses measure and improve service quality.
How you will learn
You'll study in a classroom at PHX Training Preston, with flexible daytime attendance over approximately 2 weeks. Learning is knowledge-based and assessed through written assignments or short-answer tasks that test your understanding of customer service principles in hospitality. Your tutor will guide you through the material and support you to complete your assessments.
What you will need to bring
The centre will provide most materials. PHX Training Preston will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: front-line service role in hotels, restaurants, or venues.
Hotel Receptionist: welcoming guests and managing bookings at the front desk.
Restaurant Host or Hostess: greeting and seating customers in a dining setting.
Bar Staff: serving customers and maintaining a positive guest experience.
Café Assistant: taking orders and delivering friendly, efficient service.
Events Assistant: supporting customer-facing roles at hospitality events.
What you could study next
Level 2 NVQ Certificate in Hospitality Services: a practical, work-based qualification that builds on your customer service knowledge with hands-on hospitality skills.
Level 3 Diploma in Hospitality Supervision and Leadership: suited to those moving into supervisory roles in hotels, restaurants, or events.
Level 2 Certificate in Food Safety and Hygiene: a short compliance qualification many hospitality employers ask for.
