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Free Level 2 Customer Service Training Online – Skills for Growth

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyTraining Qualifications UK awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online, at your own pace, without travelling to a centre. The course takes around 12 weeks and fits around your existing commitments. You'll build knowledge of customer service principles, legal and ethical responsibilities, managing information, and supporting events. It covers what employers expect from people working in customer service roles across a range of settings. This free customer service course for adults is a practical way to gain a recognised customer service qualification without taking time away from work or family.

Who this course is for

The benefits of studying this customer service online course include: Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Learn from your own home, in your own time Achieve a nationally recognised level 2 qualification Access to award-winning learning and assessment materials Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries Fully Funded Programme

Entry requirements

Unit 1: Principles of customer service and delivery

This unit will provide you with the fundamental knowledge and understanding needed to work in a customer service role. You will develop knowledge of the legal and ethical requirements that relate to customer service and maintaining customer service information.

What you will learn

  • You'll learn the principles of customer service and how to deliver it effectively.
  • You'll understand the legal and ethical requirements that apply to customer service roles.
  • You'll learn how to manage customer information accurately and responsibly.
  • You'll develop knowledge of how to support events in a customer service context.
  • You'll understand how to handle customer queries and requests across different environments.

How you will learn

You study online, working through units at your own pace. The course is knowledge-based and assessed through online assessments linked to each unit. You complete the work remotely, without attending a classroom. Skills for Growth will confirm the assessment format and any submission requirements before you start.

What you will need to bring

The centre will provide most materials. Skills for Growth will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handling queries by phone, email, or live chat.
  • Customer Support Agent, resolving issues for customers in a contact centre.
  • Retail Sales Assistant, supporting customers on the shop floor.
  • Reception and Front-of-House roles, meeting and assisting visitors.
  • Call Centre Operative, managing inbound or outbound customer calls.
  • Client Services Coordinator, supporting account teams in an office setting.

What you could study next

  • Level 3 Certificate or Diploma in Customer Service. Builds on your Level 2 knowledge and is suited to supervisory or team leader roles.
  • Level 2 or Level 3 Business Administration Qualification. Broadens your skills into office and admin work, which often overlaps with customer-facing roles.
  • Level 3 Team Leader or Supervisor Apprenticeship. A route into managing a customer service team.
Apply on lsec.ac.uk →
Apply now →

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