Free Level 2 Customer Service Course. Work-based training at your workplace. You learn while you're in a customer-facing role, putting skills into practice from day one. The course takes around 12 months to complete. You'll cover the knowledge and behaviours that employers expect from customer service professionals, from handling queries to building positive relationships with customers. Prior attainment is discussed with you individually when you enrol, so the starting point is tailored to where you are now.
Who this course is for
This will suit learners who are new in the customer service sector.
Entry requirements
Prior attainment to be discussed with each individual learner upon enrolling.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers, face to face, by phone, and in writing.
You'll develop skills for handling complaints and difficult situations calmly and effectively.
You'll learn how to meet customer needs and manage their expectations.
You'll understand how to work within organisational policies and procedures.
You'll build knowledge of how your role fits into the wider business.
How you will learn
You learn on the job, applying your skills in your actual workplace. Assessment is carried out through observation of your work, professional discussions, and a portfolio of evidence you build up over the course. A trained assessor will visit you at work to review your progress and sign off your competence. You'll also complete knowledge-based tasks to demonstrate your understanding.
What you will need to bring
The centre will provide most materials. First College Lincs will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle customer queries by phone, email, or in person.
Retail Sales Assistant. Support customers on the shop floor and at the till.
Call Centre Agent. Manage inbound or outbound customer calls.
Client Services Coordinator. Manage relationships with business clients.
Helpdesk Operator. Provide first-line support to customers or staff.
Receptionist. Welcome visitors and handle enquiries for an organisation.
What you could study next
Level 3 Diploma in Customer Service. Deepen your knowledge and move into supervisory or team leader roles.
Level 3 Team Leader or Supervisor Apprenticeship Standard. A natural next step if you're managing a small team.
Level 2 or 3 Business Administration Qualification. Broadens your skills across office and business functions, useful in many customer-facing organisations.
