Free Level 2 Customer Service Training Online – Medway Adult Education
CostFREE
Duration2 months
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 2 Customer Service Course. Study online, at your own pace, without travelling to a centre. You'll cover the principles of good customer service, how to handle complaints professionally, and how to communicate effectively with customers. The course takes around 2 months to complete. It suits anyone who needs to fit learning around work, family, or other commitments. You'll have an initial assessment before you enrol to make sure this is the right level for you.
Who this course is for
In order to have a truly successful business, you need to provide good customer service, It is believed that 96% of unhapppy customers don't even complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Achieve a nationally recognised Level 2 qualification.
Evidence your competency to employers.
Further your personal and professional development.
Learn at a time that suits you without the need to attend college.
Improve your understanding of how to successfully handle complaints.
Reduce the risk of complaints.
Entry requirements
An initial assessment is required prior to enrolment.
What you will learn
You'll understand what good customer service looks like and why it matters to a business.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations calmly.
You'll understand how customer behaviour affects business performance.
You'll learn how to meet customer needs and manage their expectations.
You'll develop knowledge of legislation and regulations relevant to customer service.
How you will learn
You'll study online through written materials and activities you can work through at your own pace. Assessment is based on written assignments and knowledge checks completed online. You submit your work digitally, so there's no need to attend a centre or sit a formal exam.
What you will need to bring
The centre will provide most materials. Medway Adult Education will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving customer issues
Call Centre Agent: supporting customers by phone or online chat
Retail Assistant: serving customers and managing transactions in store
Receptionist: first point of contact in offices, clinics, or hotels
Client Support Administrator: helping clients with queries and account management
Sales Assistant: advising customers and supporting purchases
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and is suited to supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills into office and administrative work, which often overlaps with customer-facing roles.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route if you're ready to move into a management position.
