Free Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course takes around 8 weeks and covers the principles of delivering good customer service, handling complaints professionally, and understanding what customers need. There are no formal entry requirements. You study entirely online, so there's no need to travel to a class. This free customer service course for adults is funded through the Adult Education Budget, so there's no cost to eligible learners.
Who this course is for
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success.
Entry requirements
There are no formal entry requirements for this course.
What you will learn
You'll understand what good customer service looks like and why it matters to a business.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations with confidence.
You'll understand customer expectations and how to meet them.
You'll learn how to work effectively as part of a customer service team.
You'll understand the importance of following organisational policies and procedures.
How you will learn
You'll study online through written learning materials and activities you complete at your own pace. Assessment is through knowledge-based questions and written tasks that you submit online. There are no exams to sit in person. You work through the course in your own time and submit your work when you're ready.
What you will need to bring
The centre will provide most materials. Total Training Provision will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and resolve issues for customers.
Call Centre Agent. Support customers by phone in a contact centre.
Retail Assistant. Deliver face-to-face customer service in a shop.
Receptionist. First point of contact for visitors and callers.
Sales Support Administrator. Assist sales teams and manage customer accounts.
Client Services Coordinator. Manage ongoing relationships with business clients.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and is suited to supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification. Broadens your skills across business functions, useful in office and support roles.
Level 3 Team Leader or Supervisor Apprenticeship. A work-based route into managing a customer service team.
