Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. This free customer service course takes around 26 weeks to complete. You'll build the knowledge employers look for in customer-facing roles, covering topics such as communication, handling complaints, and understanding customer needs. The course leads to an NCFE Level 2 Customer Service Qualification that is recognised by employers across retail, hospitality, contact centres, and many other sectors.
Who this course is for
See college website for details of this course. Please note that start dates are indicative only - you should visit our website for the most up-to-date information.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations calmly and effectively.
You'll understand the importance of knowing your products and services.
You'll learn how legislation and regulations affect customer service practice.
You'll develop skills in working as part of a customer service team.
How you will learn
You'll study online and complete written assignments or assessments to demonstrate your knowledge. Work is submitted digitally and reviewed by an assessor. You'll work through the course at your own pace within the 26-week timeframe. There are no exams to sit in person.
What you will need to bring
The centre will provide most materials. Farnborough College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries by phone, email, or live chat
Retail Assistant, supporting customers on the shop floor
Call Centre Agent, managing inbound or outbound customer contact
Receptionist, providing front-of-house support in offices or clinics
Client Services Coordinator, managing accounts and customer relationships
Sales Support Administrator, assisting sales teams with customer queries
What you could study next
Level 3 Certificate or Diploma in Customer Service, for those moving into team leader or supervisory roles
Level 2 or Level 3 Business Administration Qualification, useful if you want to move into office-based support roles
Level 3 Team Leader or Supervisor Apprenticeship, if you're ready to step up into management
Level 2 or Level 3 Sales Qualification, if you want to move into a sales-focused customer role
