Free Level 2 Customer Service Course. Study online, at your own pace, from anywhere. No previous experience or knowledge of customer service is required, and there are no entry qualifications to meet. You'll cover how to communicate with customers, handle complaints, build working relationships, and understand what good service looks like in practice. The course takes around 21 weeks to complete. It suits anyone aged 19 or over who has lived in the UK or EU for the past three years.
Who this course is for
In order to have a truly successful business, you need to provide good customer service. It is believed that 96 percent of unhappy customers don’t ever complain; however, 91 percent of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members.
If you require any further information, please call James Sewell on direct line 01202 205800 or email on [email protected]
What our learners say:
5 Star Rating Feedback: "I enjoyed learning about the differing ways you could give feedback to customers both internal and external. I have taken away a lot of new knowledge and can incorporate them into my everyday life which will help my work to improve and to reach my goals. I am now confident with how to speak with others and which techniques to use." - Emma
5 Star Rating Feedback: "I enjoyed learning about the differing ways you could give feedback to customers both internal and external. The course gave me many ideas of how to effective provide feedback to staff, customers, colleagues. I have had an excellent assessor, I have done four online courses with the College. James has been my assessor for three of them and he's been excellent all the way through." - Antony
Entry requirements
These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.
No previous experience or knowledge of this subject is required.
No work experience required.
What you will learn
You'll understand the principles of customer service and how to deliver it well.
You'll learn how to identify and respond to different customer needs.
You'll explore how organisations are structured and how that affects customer service.
You'll develop techniques for communicating clearly and professionally with customers.
You'll learn how to build and maintain positive customer relationships.
You'll understand how to handle complaints and resolve problems with difficult customers.
You'll develop skills for working effectively with colleagues.
How you will learn
The course is delivered entirely online. You work through the material at your own pace, fitting study around your existing commitments. Assessment is based on written assignments and knowledge questions completed online. You submit your work digitally, and an assessor reviews and gives feedback on each piece. There are no exams to sit in person.
What you will need to bring
The centre will provide most materials. Bournemouth & Poole College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers and managing transactions in store
Receptionist: first point of contact for visitors and callers
Client Services Administrator: managing customer accounts and correspondence
Help Desk Operator: providing technical or product support to customers
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills across office and business functions, useful in many customer-facing workplaces.
Level 3 Team Leading or Management Qualification: a natural next step if you want to move into a supervisory or management role.
