Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. You'll need to be 19 or over as at 31st August before your course starts, and hold at least a Level 1 qualification in English or Literacy (or equivalent). The course covers how to understand customers, communicate effectively, process customer information, and resolve problems. It takes around 187 hours to complete. This free customer service course is a solid step toward a recognised customer service qualification.
Who this course is for
This Level 2 Principles of Customer Service Certificate is beneficial for anyone with an interest in developing their knowledge and understanding relevant to working in a customer service environment. You will learn the underpinning knowledge that is required to work in a range of different environments in a customer service role. It will aid you in understanding and being able to apply key themes such as: Understanding customers, Principles of customer service, Understanding employer organisations, Understanding how to communicate with customer, Know how to process information about customers, Understanding how to develop customer relationships, This qualification can be used to update and continue your professional development (CPD) and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.
Entry requirements
You will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent. To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.
What you will learn
You'll understand the principles of customer service and how they apply across different working environments.
You'll learn how to identify and respond to customer needs.
You'll understand how employer organisations work and your role within them.
You'll develop skills in communicating clearly and professionally with customers.
You'll learn how to process and handle information about customers correctly.
You'll understand how to resolve problems and deal with challenging customer situations.
You'll learn how to build and maintain positive customer relationships.
How you will learn
This is a distance learning course. You study online, working through the material at your own pace. Assessment is based on written assignments and knowledge-based tasks completed online. You submit your work digitally. Boston College Skirbeck Road can assess your English level before you enrol to confirm the course is the right fit. Contact the distance learning team for details.
What you will need to bring
The centre will provide most materials. Boston College Skirbeck Road will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries by phone, email, or chat
Customer Support Agent: resolving issues and processing requests for customers
Retail Sales Assistant: serving customers and supporting sales on the shop floor
Call Centre Operator: managing inbound and outbound customer calls
Client Services Administrator: supporting client accounts and communications
Receptionist: first point of contact for visitors and callers
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into management for those already working in a customer-facing role.
