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Free Level 1 Customer Service Training in Dudley

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course in Dudley. Classes run at Nova Training Netherton, full-time during the day. This is a free customer service course for adults and young people aged 16 to 18 years old. No previous experience or qualifications are needed to join. Over 13 weeks, you'll cover the basics of delivering a good customer experience, from handling telephone calls to understanding relevant legislation. The course is a City and Guilds level 1 customer service qualification.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to deliver a positive customer experience.
  • You'll learn how to handle telephone calls professionally.
  • You'll learn how to communicate clearly with customers.
  • You'll learn how legislation applies to customer service situations.
  • You'll learn how to deal with customer queries and complaints.
  • You'll learn the standards and behaviours expected in customer-facing roles.

How you will learn

You'll study in a classroom at Nova Training Netherton. Learning is delivered through taught sessions, group activities, and practical exercises. Assessment is based on the City and Guilds Award for Introduction to Customer Service specification. You'll be assessed through assignments and observation of your skills and knowledge throughout the course.

What you will need to bring

The centre will provide most materials. Nova Training Netherton will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor: handling queries for a business or call centre
  • Retail assistant: serving customers in a shop or store
  • Receptionist: welcoming visitors and managing front-of-house
  • Call centre agent: supporting customers by phone
  • Sales assistant: helping customers find products and services
  • Admin assistant: supporting teams with customer-facing tasks

What you could study next

  • Level 2 Certificate in Customer Service: builds on this Award and covers more advanced skills, helping you move into supervisory or specialist customer service roles.
  • Level 2 Functional Skills in English and Maths: strengthens your written and numerical skills, which many employers ask for alongside a customer service qualification.
  • Level 2 Business Administration Certificate: broadens your options into office and admin roles.
Apply on novatraining.co.uk →
Apply now →

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