Free Level 1 Customer Service Training in Nottingham – Deere Apprenticeships Newark
CostFREE
Duration2 weeks
LevelLevel 1
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 1 Customer Service Course. Work-based training at your workplace. You learn while you work, building the skills to handle customers confidently as part of your daily job role. The course covers dealing with customer requests, communication skills, and making telephone calls to customers. It takes around 2 weeks and suits a wide range of work environments. There are no entry requirements. You build a portfolio of evidence to show what you can do.
Who this course is for
The objective of this qualification is to prepare learners for employment and to support learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as dealing with customer requests, communication skills and make telephone calls to customers. This qualification is assessed by Portfolio of evidence. Our employability offer was designed and is continually modified in consultation with the DWP and indeed their customers. These qualifications are also tailored to bespoke cohorts which include; Lone Parent, 50+, male/female only and disability provision. This allows for individualised delivery specifically suited to these cohorts. We believe this sets Deere aside from mainstream provision of this nature.
What you will learn
You'll learn how to deal with customer requests professionally.
You'll develop communication skills for face-to-face and telephone interactions.
You'll practise making and handling telephone calls to customers.
You'll understand how to meet customer needs in different work environments.
You'll build a portfolio of evidence that demonstrates your customer service skills.
How you will learn
You are assessed through a portfolio of evidence. You gather this evidence in your workplace as part of your normal job role. The portfolio shows how you handle real customer interactions, including requests, communication, and telephone calls. There are no exams. Your evidence is reviewed against the qualification requirements.
What you will need to bring
The centre will provide most materials. Deere Apprenticeships Newark will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and requests for customers day to day
Receptionist: greeting visitors and managing calls at a front desk
Retail Sales Assistant: serving customers on a shop floor
Call Centre Agent: taking inbound and outbound customer calls
Administrator: supporting a team with customer-facing duties
What you could study next
Level 2 Certificate in Customer Service: the next step up, covering more complex customer interactions and complaint handling.
Level 2 Diploma in Customer Service: a broader qualification that can support progression to supervisory roles.
Level 2 Functional Skills in English or Maths: useful alongside customer service training if you want to strengthen core skills for work.
