Free Level 1 Customer Service Course in Liverpool. Classes run at Hugh Baird College Bootle, part-time during the day. The course runs over 35 weeks, giving you a manageable pace that fits around other commitments. You'll build the knowledge and skills employers look for in customer-facing roles, covering how to communicate with customers, handle queries, and meet service standards. This free customer service course for adults is a practical introduction to working in a customer service environment.
Who this course is for
https://hughbaird.ac.uk/our-courses/sta:College
Entry requirements
https://www.hughbaird.ac.uk/entry-requirements
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like in different settings.
You'll practise handling customer queries and complaints effectively.
You'll explore the importance of meeting customer needs and expectations.
You'll develop skills in working as part of a customer service team.
You'll learn how to follow workplace procedures and service standards.
How you will learn
You'll learn through classroom-based sessions at Hugh Baird College Bootle. Assessment is through coursework and practical tasks completed during the course. You'll be assessed on your knowledge of customer service principles and your ability to apply them. There is no formal written exam.
What you will need to bring
The centre will provide most materials. Hugh Baird College Bootle will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: front-line support in retail, call centres, or offices
Retail sales assistant: serving customers and handling transactions in store
Receptionist: welcoming visitors and managing enquiries at a front desk
Call centre agent: handling inbound or outbound customer calls
Helpdesk assistant: supporting customers with queries by phone or online
Hospitality assistant: customer-facing work in hotels, cafes, or venues
What you could study next
Level 2 Certificate in Customer Service: the natural next step, going deeper into customer service skills and recognised by more employers.
Level 2 Diploma in Business Administration: broadens your options into office and admin roles.
Level 2 Functional Skills in English or Maths: strengthens your core skills and is the recognised GCSE equivalent, useful for many job applications and further study.
