Free Level 1 Customer Service Course in Barnsley. Classes run at Wellington House, part-time during the day. The course runs over 36 weeks, giving you time to build your skills at a manageable pace alongside other commitments. You'll cover the core knowledge and skills that customer service roles require, from handling enquiries to understanding what good service looks like. Before you start, you'll have a guidance session to make sure this is the right level for you. A free customer service course for adults looking to gain a recognised customer service qualification.
Who this course is for
Anyone. Please contact us for more information.
Entry requirements
An information, adivce and guidance session will be required. Please contact us for more information.
What you will learn
You'll learn how to communicate clearly with customers in different situations.
You'll understand what good customer service looks like and why it matters.
You'll develop skills for handling customer enquiries and requests.
You'll learn how to deal with problems or complaints professionally.
You'll understand your responsibilities when working with customers.
You'll build awareness of how businesses meet customer needs.
How you will learn
You'll learn through classroom-based sessions at Wellington House. Teaching covers the knowledge and practical skills needed for customer service work. Assessment is carried out through coursework and tasks completed during the course. Your progress will be reviewed throughout, and the guidance session at the start helps the centre plan your learning from the right point.
What you will need to bring
The centre will provide most materials. Wellington House will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person.
Retail Assistant: serving customers on the shop floor or at a till.
Receptionist: greeting visitors and managing front-of-house queries.
Call Centre Agent: responding to customer calls in a contact centre.
Admin Assistant: supporting teams with customer-facing admin tasks.
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by employers for customer-facing roles.
Level 2 Functional Skills in English or Maths: supports job applications where employers ask for GCSE-equivalent English or maths.
Level 2 Business Administration Qualification: useful if you want to move into office or admin work alongside customer service.
