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Free Entry Level 3 Customer Service Training in Barnsley

CostFREE
Duration36 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Entry Level 3 Customer Service Course in Barnsley. Classes run at Wellington House, part-time during the day. The course runs over 36 weeks, giving you time to build your skills at a manageable pace alongside other commitments. You'll cover the core knowledge and skills that customer service roles require, from communicating with customers to handling everyday service situations. Before you start, you'll have a guidance session to make sure this is the right level for you. This is a free customer service course for adults open to anyone.

Who this course is for

Anyone. Please contact us for more information.

Entry requirements

An information, adivce and guidance session will be required. Please contact us for more information.

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll understand what good customer service looks like in a workplace setting.
  • You'll learn how to respond to customer needs and requests.
  • You'll develop skills for dealing with straightforward customer queries.
  • You'll understand your role and responsibilities in a customer service environment.
  • You'll learn how to present yourself appropriately when working with customers.

How you will learn

You'll learn through classroom-based sessions at Wellington House. Learning is delivered in a supportive group environment. Assessment is through coursework and practical tasks that reflect real customer service situations. Your tutor will guide you through each topic and check your progress as you go. Before the course begins, you'll attend an information, advice and guidance session to confirm the course is the right fit for you.

What you will need to bring

The centre will provide most materials. Wellington House will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
  • Retail Assistant: serving customers and processing transactions on the shop floor.
  • Receptionist: greeting visitors and managing front-of-house duties.
  • Call Centre Agent: responding to inbound customer calls and resolving issues.
  • Admin Assistant: supporting office teams with customer-facing tasks.

What you could study next

Once you complete this Entry Level 3 Customer Service Course, you could move on to a Level 1 or Level 2 customer service qualification to deepen your skills and improve your job prospects. A Level 2 Certificate in Customer Service is recognised by many employers and can open doors to more senior customer service advisor roles. You might also consider Functional Skills in English or Maths at Level 1 or Level 2, which many employers ask for alongside a customer service qualification.

Apply on barnsley.gov.uk →
Apply now →

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