Free Level 1 Business and Retail Course in Peterborough. Classes run at Nacro Education Centre Peterborough, daytime with flexible study to fit your schedule. This free business and retail course covers customer service, selling skills, teamwork, and social media for business. You'll also build employability skills including problem solving, personal budgeting, and working with others. The course runs over one year. It's a solid starting point whether you're heading into retail, business administration, or another sector entirely.
Who this course is for
If you are thinking about a job in retail, this course will help you get there. You will learn all about selling skills, customer service, working in a team and supervising & managing other staff. At the end of the course, you’ll have the hands-on experience and confidence you need to take your next step.
What you will learn
You'll develop customer service skills used in retail and business settings.
You'll learn selling skills and how to support customers through a purchase.
You'll explore how social media is used to promote and grow a business.
You'll practise teamwork and understand how to work effectively with colleagues.
You'll build problem-solving skills that apply across many workplaces.
You'll gain an introduction to supervising and managing other staff.
You'll develop personal budgeting and progression skills to support your next steps.
How you will learn
You'll learn through small, personalised classroom sessions with one-to-one support available. The course includes practical, hands-on learning and work experience. Study is flexible and daytime-based, so you can progress at a pace that works for you. Assessment is built into your learning throughout the course rather than through a single exam.
What you will need to bring
The centre will provide most materials. Nacro Education Centre Peterborough will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling transactions in a retail environment.
Customer service advisor, handling queries and complaints for a business.
Retail supervisor, supporting team members and managing day-to-day tasks.
Stock room assistant, managing deliveries, storage, and stock levels.
Business administrator, providing support across office or business operations.
Visual merchandiser, arranging displays to attract customers in a retail setting.
What you could study next
Level 2 Certificate in Retail Skills, a natural next step that builds on what you've covered and strengthens your chances with retail employers.
Level 2 Diploma in Business Administration, if you want to move into an office or business support role.
A retail or business administration Apprenticeship, combining paid work with further study toward a recognised qualification.
