Free Entry Level Business and Retail Course in Dunstable. Classes run full-time during the day at TCHC Dunstable GAPS Centre. This free business and retail course covers communication skills, customer service, stock handling, health and safety, and how to apply for a job. You'll also work toward Functional Skills in English and Maths at Level 1 alongside your business and retail classes. The course runs for 161 hours in total. You'll finish with a Gateway Qualifications Entry Level Business and Retail Certificate.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to handle stock in a retail environment.
You'll practise creating business documents.
You'll build customer service skills used in retail roles.
You'll understand health and safety in the workplace.
You'll explore how individuals and teams contribute to a retail business.
You'll learn how to handle telephone calls professionally.
You'll explore entrepreneurship and what it means to start a business.
How you will learn
You'll learn through classroom-based sessions at the centre. Learning covers practical topics including customer service, stock handling, and business documents. You'll also take part in personal and social development sessions. Assessment is based on the work you complete throughout the course.
What you will need to bring
The centre will provide most materials. TCHC Dunstable GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling stock in a shop.
Retail customer service adviser, helping customers in store or by phone.
Stock room assistant, managing deliveries and organising inventory.
Receptionist, handling calls and creating documents in an office.
Retail team member, supporting day-to-day store operations.
What you could study next
Level 1 Certificate in Business and Retail. The natural next step, building on what you've learned at Entry Level 3.
Level 2 Certificate in Business Administration. Develops office and administration skills valued by employers.
Functional Skills Maths and English Level 2. Recognised by employers as the equivalent to GCSE Maths and English, and required for many Level 3 courses.
