Free Level 1 Business and Retail Course in Dunstable. Classes run at TCHC Dunstable GAPS Centre, full-time during the day. This free business and retail course runs for 208 hours and covers the core skills employers look for in retail and business settings. You'll study customer service, stock handling, communication, and health and safety in the workplace. The course also includes Functional Skills English and Maths at Level 2.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a business and retail environment.
You'll learn how to handle stock in a retail setting.
You'll practise creating business documents used in everyday work.
You'll build customer service skills to improve the customer experience.
You'll understand health and safety responsibilities in the workplace.
You'll explore how individuals and teams contribute to a retail business.
You'll learn how to handle telephone calls professionally.
You'll complete Functional Skills English and Maths at Level 2.
How you will learn
You'll learn through classroom-based sessions at the centre. Learning is hands-on and practical, covering real workplace tasks such as creating documents, handling stock, and dealing with customers. You'll also take part in personal and social development sessions. Assessment is through coursework and practical tasks completed during the course.
What you will need to bring
The centre will provide most materials. TCHC Dunstable GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail assistant, serving customers and handling stock on the shop floor.
Customer service advisor, handling queries in retail or business settings.
Stock room assistant, managing deliveries and inventory.
Sales assistant, supporting customers and processing transactions.
Receptionist, handling calls and creating documents in an office.
Warehouse operative, working in stock and logistics environments.
What you could study next
Level 2 Business Administration Certificate. A natural next step if you want to move into office or admin roles.
Level 2 Diploma in Retail Skills. Builds on your retail knowledge for more senior shop-floor roles.
Level 2 Customer Service Practitioner Apprenticeship. Combines work and study in a customer-facing role.
Functional Skills Maths and English Level 2. Already included in this course, but worth completing if you haven't already, as many employers and colleges ask for them.
