Free Level 1 Business and Retail Course in Watford. Classes run at TCHC Watford GAPS Centre, full-time during the day. This free business and retail course is open to young people aged 16 to 18 years old, and those aged 16 to 24 years old with an Education, Health and Care Plan. The course runs for 208 hours and covers customer service, stock handling, communication, and health and safety in the workplace. You'll also complete Functional Skills English and Maths at Level 2 alongside the business and retail classes.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a work environment.
You'll learn how to work effectively in business and retail settings.
You'll practise creating business documents.
You'll understand how to handle stock in a retail environment.
You'll build customer service skills to enhance the customer experience.
You'll learn how to handle telephone calls professionally.
You'll explore health and safety in the workplace.
You'll discover how individuals and teams contribute to a retail business.
How you will learn
You'll learn through classroom-based sessions at the centre. The course also includes personal and social development sessions. Alongside the business and retail qualification, you'll complete Functional Skills English and Maths. Assessment is through the units covered during the course. The centre will confirm the specific assessment methods before you start.
What you will need to bring
The centre will provide most materials. TCHC Watford GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers on the shop floor.
Stock room assistant, managing and organising store inventory.
Customer service advisor, handling queries in person or by phone.
Retail team member, supporting day-to-day store operations.
Office administrator, carrying out clerical and business support tasks.
Receptionist, greeting visitors and managing communications.
What you could study next
Level 2 Business Administration Certificate. A natural next step that builds on the business skills you've gained and opens more office and admin roles.
Level 2 Functional Skills English and Maths. If you haven't already completed these alongside the course, they're recognised by employers as equivalent to GCSE grade 4.
Level 2 Customer Service Qualification. Deepens your retail and service knowledge for supervisory or specialist customer-facing roles.
