Free Level 1 Business and Retail Course in Dunstable. Classes run full-time during the day at TCHC Dunstable GAPS Centre. This free business and retail course is open to young people aged 16 to 18 years old, and those aged 16 to 24 years old with an Education, Health and Care Plan. Over around 343 hours, you'll cover customer service, stock handling, health and safety, communication skills, and how retail businesses work. You'll also study Functional Skills English and Maths at Level 2 alongside the main qualification.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to handle stock in a retail environment.
You'll practise creating business documents.
You'll build customer service skills used in retail roles.
You'll understand health and safety in the workplace.
You'll explore how individuals and teams contribute to a retail business.
You'll learn how to handle telephone calls professionally.
You'll explore entrepreneurship and the process of applying for a job.
How you will learn
Learning takes place in the classroom at TCHC Dunstable GAPS Centre. You'll also take part in personal and social development sessions alongside your main studies. Assessment is through the units that make up the Diploma, covering practical skills and knowledge across retail and business topics. You'll be assessed as you work through each area of the course.
What you will need to bring
The centre will provide most materials. TCHC Dunstable GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant: serving customers and handling stock in a shop.
Retail supervisor: supporting a team on the shop floor.
Customer service advisor: handling queries in retail or office settings.
Stock room assistant: managing deliveries and inventory.
Receptionist: front-of-house role in a business or retail setting.
Office administrator: supporting day-to-day business operations.
What you could study next
Level 2 Business Administration Diploma: a natural next step that builds on this course and opens more office and business roles.
Level 2 Customer Service Qualification: deepens your retail and service skills for supervisory roles.
Functional Skills Maths and English Level 2: if you haven't already completed these, they're recognised by employers as the equivalent of GCSE Maths and English.
