Free Level 2 Business and Administration Course in Dunstable. Classes run at TCHC Dunstable GAPS Centre. This full-time daytime business and administration course covers communication skills, customer service, document creation, health and safety, and how businesses and teams operate. You'll also study Functional Skills English and Maths alongside the main qualification. At 183 hours, it's a focused level 2 business and administration qualification you can complete in a structured block of study.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business Administration.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to create business documents accurately.
You'll understand customer service principles and how to apply them.
You'll handle telephone calls professionally.
You'll explore health and safety responsibilities in the workplace.
You'll learn how individuals and teams contribute to business effectiveness.
You'll study stock handling in a retail and business environment.
You'll build skills for applying for jobs, including how to present yourself to employers.
How you will learn
You'll learn through classroom-based sessions at TCHC Dunstable GAPS Centre. Assessment is through coursework and practical tasks covering the units you study. You'll also complete Functional Skills English and Maths as part of the programme. The centre will confirm the specific assessment methods before you start.
What you will need to bring
The centre will provide most materials. TCHC Dunstable GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Administrator: general office and admin support roles
Receptionist: front-of-house and telephone handling
Customer service assistant: handling queries and supporting customers
Data entry clerk: inputting and maintaining business records
Office junior: supporting teams across business functions
Retail supervisor: team and stock management in retail settings
What you could study next
Level 3 Business Administration Diploma: the next step if you want to move into senior admin, team leader, or supervisory roles.
Level 2 Customer Service Practitioner Apprenticeship: combines on-the-job training with a recognised qualification in customer-facing work.
Level 3 AAT Accounting Qualification: a route into finance and accounts roles if you want to specialise further.
