Free Entry Level Business and Retail Course in Watford. Classes run at TCHC Watford GAPS Centre, full-time during the day. The course covers how retail businesses work and how to deliver good customer service. You'll also study communication skills, health and safety in the workplace, handling stock, and how to apply for a job. Functional Skills English and Maths are included alongside the main qualification. The course runs for 161 hours in total.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how retail businesses and teams operate.
You'll practise creating business documents and handling telephone calls.
You'll understand how to handle stock in a retail environment.
You'll build customer service skills to improve the experience for shoppers.
You'll explore the basics of entrepreneurship and self-employment.
You'll prepare for job applications, including how to present yourself to employers.
You'll work on health and safety responsibilities in the workplace.
How you will learn
You'll learn through classroom sessions at TCHC Watford GAPS Centre. The course includes personal and social development sessions alongside the main subject content. Assessment is through the units you complete during the course. The centre will confirm the specific assessment methods before you start.
What you will need to bring
The centre will provide most materials. TCHC Watford GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers on the shop floor.
Stock room assistant, managing deliveries and inventory.
Customer service advisor, handling queries in store or by phone.
Cashier, processing payments and supporting customers at the till.
Office administrator, supporting day-to-day business tasks.
Receptionist, greeting visitors and managing calls in a business setting.
What you could study next
Level 1 Award or Certificate in Business and Retail. A natural next step that builds on what you've covered at Entry Level 3.
Level 2 Certificate in Business Administration. Develops your office and business skills for a wider range of admin roles.
Functional Skills English and Maths Level 1 or Level 2. Strengthens your core skills and is recognised by employers as equivalent to GCSE English and Maths.
