Free Entry Level 3 Business and Retail Course in Watford. Classes run full-time during the day at TCHC Watford GAPS Centre. The course runs for 60 hours and covers the core skills needed to work in business and retail environments. You will study customer service, stock handling, health and safety, communication, and how teams work together in a retail business. You will also develop skills in creating business documents and handling telephone calls. Alongside the main qualification, the course includes Functional Skills English and Maths at Level 1.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop customer service skills for a retail setting.
You'll learn how to handle stock in a retail environment.
You'll practise creating business documents used in the workplace.
You'll build communication skills for work, including handling telephone calls.
You'll explore health and safety responsibilities in the workplace.
You'll understand how individuals and teams contribute to a retail business.
You'll explore entrepreneurship and what it means to start or run a business.
You'll prepare for applying for a job, including how to approach the process.
How you will learn
You will learn through classroom-based sessions at the centre. Learning is practical and topic-led, covering each area of the qualification through group work, discussion, and written tasks. Assessment is ongoing throughout the course. You will also complete Functional Skills English and Maths at Level 1 as part of your studies. Personal and social development sessions are included alongside the main qualification content.
What you will need to bring
The centre will provide most materials. TCHC Watford GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers and handling stock on the shop floor.
Customer service assistant, supporting customers in a retail or business setting.
Stock room assistant, managing deliveries and organising inventory.
Receptionist, handling calls and business administration tasks.
Office junior, supporting day-to-day business operations.
Warehouse operative, working in a stock and logistics environment.
What you could study next
Level 1 Award in Business and Retail (Gateway Qualifications) - the natural next step, building on what you have learned at Entry Level 3.
Level 2 Diploma in Business Administration - moves you toward office and administration roles with broader responsibilities.
Functional Skills Maths and English Level 2 - the recognised GCSE equivalent, often required by employers and for further study.
