Free Level 2 Team Leading Principles Course in Redcar. Classes run at Triage Redcar. Daytime sessions run part-time over 7 days, so you can fit study around other commitments. The course covers the knowledge and understanding needed to lead a team in a business environment, with a focus on contact centre operations. You'll study team leading principles classes that build your grasp of leadership responsibilities, communication, and managing people at work. A level 2 team leading principles qualification opens doors to supervisory and team leader roles.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll understand the responsibilities of a team leader in a business environment.
You'll learn how to communicate effectively with team members.
You'll explore how to plan and organise work within a team.
You'll study how to monitor and support team performance.
You'll develop knowledge of contact centre operations and how teams function within them.
You'll understand how to handle basic people management situations at work.
How you will learn
Classes are delivered in a classroom setting at Triage Redcar. Learning is knowledge-based, covering the principles of team leading through taught sessions and guided study. Assessment is based on your understanding of the subject, tested through written tasks or knowledge checks completed during the course.
What you will need to bring
The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.
Where next
Jobs you could do
Team Leader: supervise and support a team in an office or contact centre
Contact Centre Team Leader: manage agents and monitor call quality
Shift Supervisor: oversee staff during a shift in retail, logistics, or services
Office Coordinator: organise day-to-day tasks and support a small team
Customer Service Team Leader: lead frontline customer service staff
What you could study next
Level 3 Diploma in Management: the next step if you want to move into a more senior management role.
Level 3 Award in Leadership and Management (ILM or CMI): widely used by employers to develop team leaders into managers.
Level 2 or 3 NVQ in Business Administration: useful if you want to broaden your business skills alongside your leadership knowledge.
