Free Level 2 Team Leading Principles Course in Northallerton. Classes run at Triage Northallerton. Daytime sessions run part-time over 7 days, so you can fit study around other commitments. The course covers the knowledge and understanding needed to lead a team in a business environment, with a focus on contact centre operations. You'll explore what effective team leading looks like in practice and build the understanding employers look for in supervisory roles. You'll have an initial assessment to make sure this level 2 team leading principles qualification is the right fit for you.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll understand the responsibilities involved in leading a team in a business environment.
You'll learn how to support and motivate team members to meet targets and goals.
You'll explore how to communicate effectively with a team and with managers.
You'll understand how to monitor team performance and address issues when they arise.
You'll learn about the principles of planning and organising work within a team.
You'll develop knowledge of workplace policies, procedures, and professional standards relevant to team leaders.
How you will learn
Learning takes place in the classroom at Triage Northallerton over 7 days of part-time daytime sessions. Assessment is knowledge-based, focusing on your understanding of team leading principles. You'll be assessed through written or verbal tasks that test what you've learned across the course.
What you will need to bring
The centre will provide most materials. Triage Northallerton will confirm anything else you need before you start.
Where next
Jobs you could do
Team Leader: supervise and support a team in a business or contact centre setting.
Team Supervisor: oversee day-to-day operations and staff performance.
Contact Centre Team Leader: manage agents and handle escalations in a call centre.
Office Supervisor: coordinate admin teams and ensure tasks are completed on time.
Customer Service Team Leader: lead frontline customer service staff.
What you could study next
Level 3 Diploma in Management: the next step if you want to move into a more senior management role.
Level 3 Award in Leadership and Management (ILM or CMI): widely used by employers to develop managers and recognised across sectors.
Level 2 or 3 NVQ in Business Administration: useful if you want to broaden your business skills alongside your team leading knowledge.
