Free Level 2 Team Leading Principles Course in Darlington. Classes run at Triage Darlington, part-time during the day. The course covers the knowledge and understanding needed to lead a team in a business environment, with a focus on contact centre operations. It runs over 7 days, making it manageable alongside other commitments. You'll start with an initial assessment to confirm the level is right for you. The level 2 team leading principles qualification is a practical step toward supervisory and team leader roles.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll understand the responsibilities of a team leader in a business environment.
You'll learn how to support and motivate people within a team.
You'll explore how to communicate effectively with team members and managers.
You'll study how to plan and organise work within a team setting.
You'll learn how to handle performance issues and give constructive feedback.
You'll understand the principles of working in a contact centre operations environment.
How you will learn
Classes are delivered face-to-face at Triage Darlington. Learning takes place in a classroom setting over 7 part-time daytime sessions. Assessment is based on your knowledge and understanding of team leading principles, tested through written tasks or assignments completed during the course. The centre will confirm the exact assessment format before you start.
What you will need to bring
The centre will provide most materials. Triage Darlington will confirm anything else you need before you start.
Where next
Jobs you could do
Team Leader: supervise and support a small team day-to-day.
Contact Centre Team Leader: manage agents in a customer service environment.
Shift Supervisor: oversee staff during a specific shift or period.
Office Coordinator: organise tasks and support a business admin team.
Customer Service Supervisor: lead frontline customer service staff.
Operations Support Lead: assist with workflow and team performance.
What you could study next
Level 3 Diploma in Management: the next step if you want to move into a more senior management role.
Level 3 Award in Leadership and Management (ILM or CMI): widely used by employers to develop first-line managers.
Level 2 NVQ in Business Administration: useful if you want to broaden your business skills alongside team leading.
