Free Level 2 Team Leading Principles Course in Hartlepool. Classes run at Triage Hartlepool, part-time during the day, completing in around 7 days. The course covers the knowledge and understanding needed to lead a team in a business environment, with a focus on contact centre operations. It suits anyone fitting study around other commitments. The level 2 team leading principles classes give you a grounding in team leadership that employers in business and contact centre settings recognise.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll understand the principles of leading and managing a team in a business environment.
You'll learn how to support and motivate team members to meet targets and goals.
You'll explore how to communicate effectively with a team and with management.
You'll understand how to plan and prioritise workloads within a team setting.
You'll learn how to monitor team performance and identify areas for improvement.
You'll develop knowledge of workplace policies, procedures, and professional standards relevant to team leaders.
How you will learn
Classes are delivered face-to-face at Triage Hartlepool. Learning is knowledge-based, covering the principles of team leadership through classroom sessions. Assessment is through written assignments or knowledge-based tasks that demonstrate your understanding of leading a team in a business environment.
What you will need to bring
The centre will provide most materials. Triage Hartlepool will confirm anything else you need before you start.
Where next
Jobs you could do
Team Leader: supervise and support a team in a contact centre or office setting.
Team Coordinator: organise workloads and keep team operations running smoothly.
Shift Supervisor: oversee staff performance during a shift in a customer service environment.
Contact Centre Team Leader: manage agents and handle escalations in a call centre.
Office Supervisor: coordinate day-to-day tasks and support staff in an admin setting.
Customer Service Team Leader: lead a frontline team to meet service standards.
What you could study next
Level 3 Award, Certificate or Diploma in Management: the next step if you want to move into a more senior management role, covering planning, leading people, and operational decision-making.
Level 3 Team Leader or Supervisor Apprenticeship: combines on-the-job experience with formal study, recognised by employers across sectors.
Level 2 or 3 Business Administration Qualification: broadens your skills if you work in an office or admin-focused environment.
