Free Level 2 Team Leading Principles Course in Middlesbrough. Classes run at Triage Sunderland. Daytime sessions run part-time over 7 days, so you can fit study around other commitments. The course covers the knowledge and understanding needed to lead a team in a business environment, with a focus on contact centre operations. You'll study team leading principles including how to support, organise, and communicate with a team. An initial assessment will confirm that this level is the right starting point for you.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll learn the principles of leading a team in a business environment.
You'll understand how to organise and support team members day to day.
You'll explore communication skills relevant to a team leader role.
You'll develop knowledge of team leader responsibilities within contact centre operations.
You'll learn how to monitor and improve team performance.
How you will learn
You'll attend classroom-based sessions at Triage Sunderland over 7 days. Learning is delivered in a structured, tutor-led format. Assessment is based on your knowledge and understanding of team leading principles, typically through written tasks or short assessments completed during the course.
What you will need to bring
The centre will provide most materials. Triage Sunderland will confirm anything else you need before you start.
Where next
Jobs you could do
Team Leader: supervise and support a team in a contact centre or office setting.
Team Coordinator: organise day-to-day tasks and workflows across a team.
Shift Supervisor: manage staff performance and operations during a shift.
Customer Service Team Leader: lead a customer-facing team in a contact centre.
Office Supervisor: oversee administrative staff and daily office functions.
What you could study next
Level 3 Award or Certificate in Leadership and Management: the natural next step if you want to move into a more senior management role.
Level 3 Team Leader or Supervisor Apprenticeship: combines on-the-job experience with a recognised qualification.
Level 3 Diploma in Management: broader management knowledge for those aiming beyond team leader roles.
