Free Level 2 Team Leading Principles Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough. Daytime sessions run part-time over 7 days, making it manageable alongside other commitments. You'll study how to lead a team in a business environment, covering the knowledge and understanding needed to step into or progress within a team leader role. The course focuses on contact centre operations and broader business settings. A team leading principles qualification at this level is a practical step toward supervisory and team leader positions.
Who this course is for
The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
What you will learn
You'll understand the responsibilities of a team leader in a business environment.
You'll learn how to support and motivate team members to meet goals.
You'll explore how to communicate effectively within a team.
You'll study how to plan and organise work across a team.
You'll understand how to handle performance and conduct within a team setting.
You'll learn the principles of working within contact centre operations.
How you will learn
Classes are delivered in person at IntoUniversity Middlesbrough. You'll work through the course content in a classroom setting over 7 days of part-time daytime sessions. Assessment is based on your knowledge and understanding of team leading principles, in line with the qualification requirements.
What you will need to bring
The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.
Where next
Jobs you could do
Team leader: supervise and support a team in a business or contact centre
Team supervisor: oversee day-to-day operations in a customer service setting
Contact centre team leader: manage agents and monitor performance
Office coordinator: organise workflows and support a small team
Shift supervisor: lead a team across operational shifts
Customer service supervisor: handle escalations and guide frontline staff
What you could study next
Level 3 Award or Certificate in Leadership and Management: builds on team leading principles with broader management skills, suited to those moving into line management roles.
Level 3 NVQ Diploma in Management: a work-based qualification recognised for supervisory and management roles across many sectors.
Level 3 Team Leader or Supervisor Apprenticeship: combines on-the-job experience with formal study for those already in a supervisory role.
