Free Level 2 Principles of Customer Service Course. Study online. You can work through the course at your own pace, fitting study around your existing commitments. Over 11 months, you'll build knowledge of communicating with customers, handling customer information, and delivering efficient service. The course covers the core principles that underpin customer-facing roles across most industries. You'll need to be aged 19 or over and live in England to qualify for funding.
Who this course is for
This course enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.This nationally recognised qualification is suitable for anyone who is interested in customer service, working in a customer-facing role or seeking employment in the customer service industry.This course is delivered online. Studying via distance learning means you can choose when and where you study. All of our award-winning, online learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
Entry requirements
Learners must be aged 19+ and live in England to qualify for funding.
What you will learn
You'll learn how to communicate effectively with customers in a range of situations.
You'll understand how to handle customer information accurately and responsibly.
You'll explore how to resolve customer queries and complaints professionally.
You'll develop knowledge of legislation and regulations relevant to customer service.
You'll learn how to maintain customer relationships and support customer loyalty.
You'll understand the principles behind delivering consistent, high-quality service.
How you will learn
The course is delivered entirely online through distance learning, so you choose when and where you study. Assessment is based on written assignments and knowledge-based tasks completed online. You submit work digitally and receive feedback from your assessor. There are no exams or classroom sessions required.
What you will need to bring
The centre will provide most materials. Herefordshire College Hereford will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling queries and supporting customers day to day.
Call centre agent: managing inbound and outbound customer calls.
Retail customer service assistant: supporting customers on the shop floor or at service desks.
Customer support coordinator: organising responses and resolving escalated issues.
Front-of-house receptionist: first point of contact in offices, hotels, or clinics.
Client services administrator: managing client accounts and communications in an office setting.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can support supervisory or team leader roles in customer-facing environments.
Level 2 or 3 Business Administration qualification: broadens your skills if you want to move into office-based or administrative roles.
Level 3 Team Leader or Supervisor apprenticeship: a practical route into management if you're already working in a customer service role.
