Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. The course runs over 12 weeks and covers the principles of customer service, from handling queries to understanding customer needs and communication skills. It is free for adults aged 19 or over who live in England and meet the eligibility criteria. You will need to be 19 or over on 31 August of the current academic year to qualify.
Who this course is for
19 years or above
Entry requirements
Eligible participants must be aged 19 or over on 31 August of the current academic year, reside in England on the first day of learning. Further eligiblity criteria may apply.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand the importance of teamwork in delivering customer service.
You'll learn about legislation and regulations that affect customer service roles.
You'll develop knowledge of how to meet customer needs and manage expectations.
How you will learn
You will study online in your own time, working through course materials at a pace that suits you. Assessment is through written assignments and knowledge-based tasks completed online. There are no exams to sit in person. Your work is submitted digitally and assessed against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Adult Education in Gloucestershire will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone, email, or chat.
Call Centre Agent: managing inbound and outbound customer calls.
Retail Sales Assistant: serving customers and resolving issues in a shop environment.
Receptionist: welcoming visitors and managing front-of-house customer contact.
Customer Support Representative: providing help and information across digital channels.
Client Services Administrator: supporting account management and customer communications.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can open doors to supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based roles.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you are ready to move into a management track.
