Level 2 Information, Advice or Guidance Course. Study online. Fees depend on your circumstances. Some learners may study free, and fees may apply for others. You study at your own pace, so the course fits around work or other commitments. The course typically takes one week. It covers the key skills needed to give clear, effective information, advice or guidance across a wide range of settings and sectors. You'll explore communication techniques, how to handle different situations, and how to support people in a positive and professional way.
Who this course is for
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them. There are many skills and techniques you can employ in order to do this effectively and in a positive manner.This nationally-recognised qualification is designed to equip you with the practical skills needed to successfully convey information, advice or guidance, in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques; the importance of confidentiality; and how to overcome barriers. Whether you are already working in a role that involves the giving of information, advice or guidance, or are looking to gain the sort of valuable skills which employers are looking for, this course can help you progress on your chosen career path.This is an online course taught over 5-10 weeks, meaning you can choose when and where you study, so it offers you the flexibility to fit your studies around your existing work, training, or home-life commitments, whilst achieving agreed deadlines set by you and your tutor.
Entry requirements
4 GCSE qualifications (or equivalent) at grade D or 3 or above, or Level 1 vocational qualification, or Level 1 qualification in English.Additional Information:If you do not hold a suitable Level 1 qualification, or cannot provide evidence of one, you may still be able to enrol on this course following an initial assessment to test your level of literacy in English.
What you will learn
You'll learn how to communicate information, advice or guidance clearly and effectively.
You'll develop techniques for handling a range of customer, client, or colleague interactions.
You'll understand the principles behind giving impartial and accurate guidance.
You'll explore how to adapt your approach to different situations and sectors.
You'll learn how to maintain professional boundaries when advising others.
You'll understand the importance of referral and when to direct people to specialist support.
How you will learn
You study online and work through the course material at your own pace. Assessment is based on written tasks and evidence you build up as you progress through the units. There are no exams. You submit your work online, and it is assessed against the qualification standards set by NCFE.
What you will need to bring
The centre will provide most materials. South Bank Colleges will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service adviser, helping people with queries and complaints
Careers adviser, supporting people to explore job and training options
Housing support worker, guiding clients through housing processes
Benefits adviser, helping people understand and access entitlements
Community outreach worker, providing information to local residents
Helpline adviser, giving guidance over the phone or online
Employment support worker, assisting jobseekers with next steps
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance. The natural next step if you want to take on more responsibility or move into a specialist advisory role.
Level 3 Certificate in Careers Information and Advice. Useful if you want to work specifically in careers guidance or employment services.
Level 3 Diploma in Advice and Guidance. Broadens your skills for roles in housing, legal, or community advice settings.
