Free Level 2 Information, Advice or Guidance Course in Dunstable. Classes run at Kingsland Community College, part-time during the day. This free information, advice or guidance course for adults runs over 114 hours, so you can fit study around other commitments. You'll explore the differences between information, advice, and guidance, and develop the interaction skills needed to support people effectively at each stage of a conversation. The course covers how to help individuals understand their options and make informed decisions.
Who this course is for
This level 2 qualification will equip you with essential skills to provide effective support and guidance to individuals seeking information or making decisions. You will explore the differences between information, advice and guidance and understand the different interaction skills needed at different points.
What you will learn
You'll understand the differences between information, advice, and guidance and when each is appropriate.
You'll develop the interaction skills needed to support people at different points in a conversation.
You'll learn how to help individuals identify their options and make informed decisions.
You'll explore how to communicate clearly and sensitively with people in different situations.
You'll understand the boundaries of your role and when to refer someone to another service.
You'll learn how to maintain accurate records of interactions and referrals.
How you will learn
You'll learn through classroom-based sessions at Kingsland Community College. Assessment is through written assignments and portfolio evidence that you build up during the course. There are no formal exams. Your work is assessed against the TQUK qualification standards, and your tutor will give you feedback as you progress.
What you will need to bring
The centre will provide most materials. Kingsland Community College will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting clients in community or charity settings
Guidance worker, helping people navigate employment or training options
Careers adviser assistant, supporting a qualified careers adviser
Community support worker, signposting people to local services
Welfare adviser, helping individuals understand benefits and entitlements
Customer service adviser, in roles requiring structured guidance skills
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance. The natural next step if you want to take on more complex casework or move into a senior guidance role.
Level 3 Certificate in Careers Information and Advice. Recognised for those moving toward professional careers work.
Level 4 Diploma in Career Guidance and Development. Required for those aiming to work as a qualified careers professional.
