Level 2 Information, Advice or Guidance Course. Study online. Fees depend on your circumstances. Some learners may study free, and fees may apply for others. You study at your own pace, so the course fits around work or other commitments. The course typically takes one week. It covers the key skills needed to give clear, effective information, advice or guidance across a wide range of settings and sectors. You'll explore communication techniques, how to handle different situations, and how to support people in a positive and professional way.
Who this course is for
Visit our website at https://www.southbankcolleges.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certificate in Information, Advice or Guidance (NCFE). You can also visit us at our Clapham Centre: 45 Clapham Common South Side, London, SW4 9BL to speak to a course advisor, but it is best to book an appointment in advance. If you would like to enquire specifically about this course please quote the course reference number which is X1IAG-L2CE-O-A1/1. We hope to see you at Lambeth College in the near future :)
Entry requirements
Visit our website at https://www.southbankcolleges.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certificate in Information, Advice or Guidance (NCFE). You can also visit us at our Clapham Centre: 45 Clapham Common South Side, London, SW4 9BL to speak to a course advisor, but it is best to book an appointment in advance. If you would like to enquire specifically about this course please quote the course reference number which is X1IAG-L2CE-O-A1/1. We hope to see you ...
What you will learn
You'll learn how to communicate information, advice or guidance clearly and effectively.
You'll develop techniques for handling a range of customer, client, or colleague interactions.
You'll understand the principles behind giving impartial and accurate guidance.
You'll explore how to adapt your approach to different situations and sectors.
You'll learn how to maintain professional boundaries when advising others.
You'll understand the importance of referral and when to direct people to specialist support.
How you will learn
You study online and work through the course material at your own pace. Assessment is based on written tasks and evidence you build up as you progress through the units. There are no exams. You submit your work online, and it is assessed against the qualification standards set by NCFE.
What you will need to bring
The centre will provide most materials. South Bank Colleges will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service adviser, helping people with queries and complaints
Careers adviser, supporting people to explore job and training options
Housing support worker, guiding clients through housing processes
Benefits adviser, helping people understand and access entitlements
Community outreach worker, providing information to local residents
Helpline adviser, giving guidance over the phone or online
Employment support worker, assisting jobseekers with next steps
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance. The natural next step if you want to take on more responsibility or move into a specialist advisory role.
Level 3 Certificate in Careers Information and Advice. Useful if you want to work specifically in careers guidance or employment services.
Level 3 Diploma in Advice and Guidance. Broadens your skills for roles in housing, legal, or community advice settings.
