Free Level 2 Information, Advice or Guidance Course in Portsmouth. Classes run at COPC Highbury Campus, part-time during the day. The course takes around one year to complete, making it manageable alongside other commitments. You'll develop the skills to give clear, impartial information, advice, or guidance to people who need support. This free information, advice or guidance course for adults covers how to communicate effectively, understand client needs, and work within professional and ethical boundaries. You'll finish with the NCFE Level 2 Certificate in Information, Advice or Guidance.
Who this course is for
TBA
Entry requirements
TBA
What you will learn
You'll learn how to give clear and impartial information, advice, or guidance to clients.
You'll develop skills in active listening and effective questioning.
You'll understand the boundaries of your role and when to refer clients elsewhere.
You'll explore how to work within relevant legal and ethical frameworks.
You'll practise building rapport and communicating with a range of people.
You'll learn how to record and manage client information appropriately.
How you will learn
You'll learn through classroom-based sessions at COPC Highbury Campus. Assessment is likely to include written assignments and portfolio evidence drawn from your learning and any relevant practice. The centre will confirm the full assessment details when you enrol.
What you will need to bring
The centre will provide most materials. COPC Highbury Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting clients in community or charity settings.
Guidance adviser, helping people with education, employment, or training choices.
Careers adviser, working in schools, colleges, or employment services.
Support worker, providing information and signposting to vulnerable adults.
Customer service adviser, in roles requiring clear and impartial communication.
Welfare rights adviser, helping people navigate benefits and entitlements.
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance: the natural next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Certificate in Careers Information and Advice: suited to those moving toward professional careers guidance work.
Level 4 Diploma in Career Information and Advice: for those aiming at qualified careers adviser status.
