Free Level 2 Information, Advice or Guidance Course in Hackney. Classes run at New City College Hackney Campus, part-time during the day. This free information, advice or guidance course for adults runs over 44 weeks, giving you time to fit study around other commitments. You'll develop the skills to support people in making informed decisions, whether in a community, voluntary, or workplace setting. The course covers how to give impartial guidance, how to handle referrals, and how to work within professional boundaries.
Who this course is for
19 plus
What you will learn
You'll learn how to give clear, impartial information and advice to individuals.
You'll understand how to identify what support a person needs.
You'll develop skills in active listening and effective communication.
You'll learn how to refer people to other services when appropriate.
You'll understand the boundaries of your role and when to escalate concerns.
You'll explore equality, diversity, and inclusion in advice and guidance settings.
You'll learn how to keep accurate records of guidance interactions.
How you will learn
You'll learn through classroom-based sessions at New City College Hackney Campus. Assessment is through a portfolio of evidence that you build up over the course. You'll gather examples of your knowledge and skills as you progress through each unit. There are no written exams. Your tutor will guide you through what evidence to collect and how to present it.
What you will need to bring
The centre will provide most materials. New City College Hackney Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: supporting people with housing, benefits, or employment queries
Community support worker: helping individuals access local services
Careers adviser: guiding people through education and employment options
Welfare rights officer: advising on benefits entitlements and appeals
Volunteer coordinator: supporting and directing volunteers in a service setting
Employment adviser: helping people find and stay in work
Youth support worker: providing guidance to young people in community settings
What you could study next
Level 3 Award in Information, Advice or Guidance: deepens your practice and is recognised for more senior advisory roles.
Level 3 Diploma in Advice and Guidance: a fuller qualification suited to those working in Citizens Advice, housing, or employment services.
Level 3 Certificate in Counselling Skills: useful if you want to move into a more therapeutic support role.
