Free Level 2 Information, Advice or Guidance Course. Study online. You can work through the course at your own pace, which makes it practical if you have work or family commitments. The course typically takes 12 weeks. You'll develop the skills to give clear, impartial information, advice or guidance to clients in a range of settings. To enrol, you'll usually need 4 GCSEs at grades 9 to 3 (English and maths are desirable) or a Level 1 qualification.
Who this course is for
Further information is available on our website
Entry requirements
4 GCSEs at grades 9 - 3/A* - D (English and maths desirable) or a Level 1 qualification.
What you will learn
You'll understand the principles and practices of giving information, advice or guidance.
You'll learn how to communicate clearly and effectively with clients.
You'll explore how to maintain client confidentiality and professional boundaries.
You'll develop skills in signposting and referring clients to other services.
You'll learn how to work within relevant legal and ethical frameworks.
You'll understand equality, diversity and inclusion in an advice or guidance context.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you submit online. There are no formal exams. You'll demonstrate your knowledge and skills by completing tasks linked to real advice or guidance situations.
What you will need to bring
The centre will provide most materials. London South East Colleges will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker: giving information and guidance in community or charity settings
Employment adviser: supporting people to find and keep work
Housing adviser: helping clients with housing options and applications
Benefits adviser: guiding clients through welfare and benefits entitlements
Careers adviser: supporting people with career planning and job search
Community support worker: providing guidance and referrals to local services
Customer service adviser: handling enquiries and signposting in public-sector roles
What you could study next
Level 3 Award in Information, Advice or Guidance: deepens your practice and is suited to those taking on more complex casework or supervisory responsibilities.
Level 3 Diploma in Advice and Guidance: a fuller qualification for those working in dedicated advice roles, such as Citizens Advice or employment support services.
Level 3 Certificate in Counselling Skills: a natural next step if you want to move toward a counselling or therapeutic support role.
