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Free Level 2 Information, Advice and Guidance Course Online – West London College

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Information, Advice or Guidance Course. Study online. You study at your own pace over 12 weeks, so it fits around your existing commitments. This free information, advice or guidance course gives you a solid understanding of how information, advice, and guidance services work. You'll explore the roles of workers in this field and the principles that underpin good practice. The qualification does not confirm competence for regulated IAG roles, but it builds the knowledge base you need to progress to further training. You must be aged 19 or older on 31 August in the year you start, eligible to study in the UK, and have access to a computer and a stable internet connection.

Who this course is for

Adults (19+)

Entry requirements

You will need to be: aged 19 or older on 31 August in the year you wish to study be eligible to study in the UK, with 'in-date' evidence that shows that you will be resident in the UK for the duration of the course and not currently studying an apprenticeship programme You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.

What you will learn

  • You'll explore the roles and responsibilities of information, advice, and guidance workers.
  • You'll understand the principles and values that underpin IAG practice.
  • You'll learn how to signpost people to appropriate services and support.
  • You'll examine boundaries and limitations within IAG roles.
  • You'll develop knowledge of equality, diversity, and inclusion in an IAG context.
  • You'll study communication skills relevant to advice and guidance settings.

How you will learn

You study through an interactive online learning platform. Assessment is by a series of written tasks completed within set timeframes. A qualified assessor marks your work and uses it to build the evidence needed to meet the qualification requirements. All study and assessment takes place online, so you need a laptop or desktop computer and a stable internet connection.

What you will need to bring

You will need a laptop or desktop computer and a stable internet connection to access the online learning platform. West London College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Advice worker: supporting people in community or charity settings
  • Guidance worker: helping clients navigate employment or education options
  • Information officer: providing accurate information in public or voluntary services
  • Customer service advisor: applying IAG skills in a service environment
  • Employment support worker: assisting people into work or training
  • Welfare rights advisor: entry-level support roles in housing or benefits services

What you could study next

This qualification is a stepping stone to more specialist training. You could move on to a Level 3 Certificate in Information, Advice or Guidance, a Level 3 NVQ Certificate in Advice and Guidance, or a Level 3 Diploma in Counselling Skills. There are also routes into legal advice work through the Level 3 Award in Providing Initial Legal Advice. Each of these builds on the knowledge from this course and moves you toward competence-based roles in the sector.

Apply on wlc.ac.uk →
Apply now →

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