Free Level 2 Information, Advice or Guidance Course in Tower Hamlets. Classes run at New City College Poplar Campus, part-time during the day. This free information, advice or guidance course for adults runs over 6 weeks, making it manageable alongside other commitments. You'll develop the skills to give clear, accurate information and guidance to people in a range of settings. The course covers communication, referral, and how to support people in finding the help they need. You'll have an initial assessment to confirm the level is right for you.
Who this course is for
19 plus
What you will learn
You'll learn how to give accurate and impartial information to people seeking help.
You'll develop skills in active listening and clear communication.
You'll understand how to identify what someone needs and refer them to the right service.
You'll explore the boundaries and responsibilities of an advice or guidance role.
You'll learn how to keep records and maintain confidentiality.
You'll build an understanding of equality, diversity, and inclusion in advice settings.
How you will learn
You'll learn through classroom-based sessions at New City College Poplar Campus. Assessment is through a portfolio of evidence that you build during the course, showing how you apply your skills in practice. There are no formal written exams. Your tutor will guide you through the evidence requirements and support you in completing your portfolio.
What you will need to bring
The centre will provide most materials. New City College Poplar Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker, helping people access benefits, housing, or legal support
Information officer, providing guidance in a community or public-sector setting
Support worker, signposting clients to relevant services
Careers adviser, guiding people through education or employment options
Helpline adviser, responding to queries by phone or online
Welfare rights worker, supporting people to understand their entitlements
Community outreach worker, connecting people with local support
What you could study next
Level 3 Award in Information, Advice or Guidance: deepens your practice and is suited to those taking on more responsibility in an advice role.
Level 3 Diploma in Advice and Guidance: a fuller qualification recognised by many employers in the advice sector.
Level 3 Certificate in Counselling Skills: useful if you want to move into a more therapeutic or pastoral support role.
