Free Level 2 Information, Advice or Guidance Course. Study online. You work through the course at your own pace, so it fits around your job, family, or other commitments. The course covers how to share information accurately and legally, keep records effectively, and signpost or refer people to the right support. It typically takes around 2 months to complete. You'll have an initial assessment before you enrol to make sure this level is right for you.
Who this course is for
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.
Achieve a nationally recognised Level 2 qualification.
Evidence your competency to employers.
Increase understanding of accurate record-keeping, effective signposting and referral.
Further you personal and professional development.
Learn at a time that suits you without the need to attend college.
Improve your understanding of effective communication techniques.
Learn at a time that suits you without the need to attend college.
Entry requirements
An initial assessment is required prior to enrolment.
What you will learn
You'll learn the principles of delivering clear and accurate information, advice or guidance.
You'll understand the legal and professional boundaries around information sharing.
You'll develop skills in accurate record-keeping and documentation.
You'll learn how to signpost and refer people to appropriate services.
You'll explore how to communicate effectively with people seeking advice or guidance.
You'll understand how to maintain confidentiality and handle sensitive information responsibly.
How you will learn
You study online and work through course materials at your own pace. Assessment is based on written tasks and evidence you build up as you progress through the course. You'll submit your work online for review. An initial assessment takes place before you enrol to confirm the course is the right level for you.
What you will need to bring
The centre will provide most materials. Medway Adult Education will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker. Provides guidance in community or charity settings.
Employment adviser. Supports people looking for work or training.
Housing support officer. Helps clients navigate housing options and services.
Careers adviser. Guides people through education and career choices.
Benefits adviser. Helps individuals understand and access financial support.
Customer service adviser. Handles enquiries and signposts customers to the right help.
Community support worker. Connects people with local services and resources.
What you could study next
Level 3 Award, Certificate or Diploma in Information, Advice or Guidance. The natural next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Certificate in Counselling Skills. Useful if you want to develop deeper listening and support skills alongside your IAG work.
Level 3 Diploma in Advice and Guidance. Recognised by many employers in the advice sector for specialist or supervisory roles.
