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Free Level 2 Information, Advice and Guidance Course Online

CostFREE
Duration6 months
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNOCN awarding body
Apply now →

About this course

Free Level 2 Information, Advice and Guidance Course. Study online at your own pace over around 6 months, fitting learning around your work and other commitments.

The course covers the principles behind information, advice and guidance work. You'll explore how to communicate effectively with clients, handle sensitive situations, and refer people to the right support. It suits anyone aged 19 or over who wants to understand how advice and guidance services work. There are no prior qualifications needed. You'll complete an initial assessment at enrolment to confirm the course is the right fit.

You'll finish with a NOCN Level 2 Certificate in Information, Advice or Guidance.

Who this course is for

This qualification is suitable for learners aged 19 and above. There are no specific prior qualifications needed to access this qualification. This qualification is suitable for anyone who wants to gain a more in-depth understanding of the roles of information advice and guidance workers. It does not confer competence in these roles. It will support progression to further training such as broader competence based or industry specific information advice or guidance qualifications required to work in the sector.

Entry requirements

There are no entry requirements for this course other than having a correct level of English and you will do an initial assessment as part of your enrolment.

What you will learn

  • You'll explore the roles and responsibilities of information, advice and guidance workers.
  • You'll learn how to communicate clearly and sensitively with clients.
  • You'll understand how to identify a client's needs and signpost them to appropriate services.
  • You'll study the ethical and legal frameworks that govern advice and guidance work.
  • You'll develop skills in keeping accurate records and maintaining confidentiality.
  • You'll learn how to reflect on your own practice and identify areas for development.

How you will learn

You study entirely online, working through course materials at your own pace. Assessment is through written assignments and reflective tasks that you submit online. There are no exams. You'll have access to tutor support throughout the course.

What you will need to bring

The centre will provide most materials. Hartlepool Learning, Work and Skills will confirm anything else you need before you start.

Where next

Jobs you could do

  • Careers advisor, supports people with career planning and job searching.
  • Information and advice worker, helps clients access services and benefits.
  • Employment support worker, assists people looking for work.
  • Community outreach worker, connects local people with support services.
  • Welfare rights advisor, guides clients through benefits and entitlements.
  • Youth support worker, provides guidance to young people in education or training.

What you could study next

  • Level 3 Award in Information, Advice or Guidance, the next step for those wanting a deeper, competence-based qualification recognised for professional advice roles.
  • Level 3 Diploma in Careers Information and Advice, suited to those working toward a career as a qualified careers advisor.
  • Level 3 Certificate in Counselling Skills, useful if you want to move into more in-depth client support work.
Apply on hartlepooljobsandskills.com →
Apply now →

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