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Free Level 2 IT Support Course Online

CostFREE
Duration8 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 ICT Systems Support Course. Study online at your own pace, fitting learning around your life.

This course is for adults aged 19 or over who are unemployed or earning below the low wage threshold and live in England. You'll need basic computer skills to start, such as using the internet and standard office software. An initial assessment checks your English, maths, and IT level before you begin. The course covers practical IT skills used in entry-level roles, including hardware, software, and network support. It typically takes around 8 weeks to complete.

You'll finish with a Level 2 Diploma in ICT Systems Support.

Who this course is for

This course is for adult learners aged 19+ who want to gain technical IT skills, knowledge and a qualification to help them to progress to their next step, which might be new employment, a promotion or further learning. It is suitable for learners who need technical IT skills that are used in IT industry entry level positions such as IT Technician, 1st Line support and IT Helpdesk roles. ***Please note it is not an IT User course, it is an IT Practitioners course.***

Entry requirements

No prior qualifications or IT work experience is required for this course. However, a basic level of IT user skills are required, such as being able to work on a computer, log on to the internet and use standard office tools like Microsoft Word. All applicants are interviewed and asked to undertake an initial assessment to check their current English, maths and IT ability level.

What you will learn

  • You'll understand how computer hardware components work together in a system.
  • You'll learn to install, configure, and maintain software on end-user devices.
  • You'll troubleshoot common IT faults and apply structured problem-solving techniques.
  • You'll support users with technical issues, including first-line helpdesk queries.
  • You'll learn the basics of networking, including how devices connect and communicate.
  • You'll understand IT security principles and how to protect systems and data.
  • You'll follow IT industry practices for recording and escalating support requests.

How you will learn

You study entirely online, working through course materials at your own pace. Assessment is through assignments and practical tasks that test your knowledge and skills. All applicants complete an initial assessment covering English, maths, and IT ability before starting. This helps ensure the course is the right level for you and allows your learning to be planned accordingly.

What you will need to bring

You'll need access to a computer and a reliable internet connection to study online. JBC Skills Training will confirm anything else you need before you start.

Where next

Jobs you could do

  • IT Support Technician, resolves hardware and software issues for users in a business.
  • Helpdesk Technician, handles first-line technical queries by phone, email, or chat.
  • Network Technician, maintains and monitors a company's network infrastructure.
  • IT Apprentice, combines on-the-job training with further technical study.
  • Desktop Support Analyst, keeps end-user devices running across an organisation.
  • Junior Systems Administrator, supports the day-to-day running of IT systems.

What you could study next

  • CompTIA A+ Certification, a globally recognised qualification for IT support professionals that many employers specify.
  • Level 3 Diploma in ICT Systems and Principles, a natural next step that deepens your technical knowledge and opens more senior roles.
  • Level 3 IT Apprenticeship, combines paid work with structured training toward a higher-level IT qualification.
  • Cisco CCNA, a networking qualification that leads toward network engineer and infrastructure roles.
Apply on jbctraining.co.uk →
Apply now →

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