Level 2 IT Support Course in Plymouth

Name: Level 2 IT Support Course in Plymouth
Availability: InStock

CostFREE

Duration10 months

LevelLevel 2

DeliveryClassroom based

StartFlexible

Study modePart-time

AttendanceDaytime

Awarding body

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About this course

Level 2 ICT Systems Support Course in Plymouth. Classes run at Achievement Training Plymouth, two days a week during the day. The course is free for some learners, and fees may apply for others, depending on your age and circumstances.

The course runs for around 10 months and covers the core skills employers look for in IT support roles. You'll study networking principles, equipment maintenance, data security, systems architecture, and customer support. You'll also develop employability skills valued across the tech sector. It is recommended that you have, or are working towards, a grade 4 or above in GCSE Maths and English.

You'll finish with a City and Guilds Diploma in ICT Systems Support at Level 2.

Who this course is for

They are for candidates who work or want to work in a number of different job roles such as Database Administrators, IT Product Developers, Telecommunications Technicians in the Information and Communications Technologies (ICT) sector. The Level 2 programmes allow candidates, who are not in employment, to progress into employment or level 3 ICT qualifications

Entry requirements

It is recommended that learners have, or are working towards, a grade 4/grade C or above in maths and English GCSEs.

What you will learn

You'll learn the principles of ICT systems and data security.
You'll learn how to install, upgrade, and maintain hardware components.
You'll learn networking principles and how to connect and configure computers.
You'll learn how to provide technical support and troubleshoot common problems.
You'll learn how to deliver customer support in an ICT environment.
You'll develop employability skills valued by employers in the tech sector.

How you will learn

You'll study in dedicated technical teaching laboratories with access to laptops, desktops, and tablets. Learning combines taught sessions with hands-on practical work. Your tutor will support you throughout and provide a detailed course programme. Assessment is by City and Guilds and graded on a pass or fail basis.

What you will need to bring

The centre will provide most materials. Achievement Training Plymouth will confirm anything else you need before you start.

Where next

Jobs you could do

IT Support Technician, provides first-line technical help to users.
Helpdesk Technician, handles support queries by phone, email, or in person.
Network Technician, sets up and maintains computer networks.
Systems Support Technician, keeps hardware and software running smoothly.
Field Support Technician, visits sites to fix technical issues on location.
Telecoms Support Technician, supports communication systems and infrastructure.

What you could study next

Level 3 Diploma in ICT Systems and Principles, a natural next step for those wanting to move into more technical or senior support roles.
Level 3 IT Infrastructure Technician Apprenticeship, combines work and study toward a recognised tech qualification.
CompTIA A+ or Network+ certifications, widely recognised by employers for IT support and networking careers.

Apply on achievementtraining.com →