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Level 2 IT Support Course in Lewisham

Cost£5,040.00
Duration18 weeks
LevelLevel 2
DeliveryClassroom based
Start6 Sep 2027
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Level 2 ICT Systems Support Course in Lewisham. Classes run at Lewisham College, part-time during the day. The course runs over 18 weeks and fits around other commitments.

You'll study how computer systems and networks work, how to diagnose faults, and how to support users with technical problems. Units cover hardware, software, and basic networking. City and Guilds award this qualification, and employers in IT support recognise it.

You'll finish with a City and Guilds Diploma in ICT Systems Support.

Who this course is for

To help learners who wish to progress to/within further education or higher education - To help learners develop advance learning - To help learners who are seeking to take on increased responsibilities in life and work - To help learners who are seeking to enter new work areas and are looking to update and/or add to their employment skills and knowledge

Entry requirements

4 GCSEs D-F / or 3-2 (in 2017 GCSEs) - Relevant Level 1 qualification with Merit or above - Relevant industry experience to Level 1 or above

What you will learn

  • You'll learn how computer hardware components work together.
  • You'll develop skills in installing and configuring software.
  • You'll practise diagnosing and fixing common system faults.
  • You'll understand how networks are set up and maintained.
  • You'll learn how to support end users with technical issues.
  • You'll explore IT security principles and safe working practices.

How you will learn

You'll study in a classroom at Lewisham College with a mix of taught sessions and practical tasks. Assessment is through assignments and practical activities that test your knowledge and technical skills. You'll complete units throughout the course and submit work as you go.

What you will need to bring

The centre will provide most materials. Lewisham College will confirm anything else you need before you start.

Where next

Jobs you could do

  • IT Support Technician, resolves hardware and software issues for staff or customers.
  • Helpdesk Technician, handles technical queries by phone, email, or in person.
  • Network Technician, sets up and maintains computer networks.
  • Desktop Support Analyst, keeps office computers and systems running smoothly.
  • IT Administrator, manages user accounts, devices, and basic system tasks.

What you could study next

  • Level 3 Diploma in ICT Systems and Principles, a natural next step for deeper technical knowledge and better-paid roles.
  • CompTIA A+ Certification, widely recognised by employers for IT support work.
  • Level 3 IT Apprenticeship, combines on-the-job training with a formal qualification.
Apply on lewisham.ac.uk →
Apply now →

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