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Free Level 2 IT Support Course in Haringey – Capital City College Tottenham Campus

CostFREE
Duration37 weeks
LevelLevel 2
DeliveryClassroom based
Start2 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 ICT Systems Support Course in Haringey. Classes run at Capital City College Tottenham Campus, full-time during the day.

The course covers customer support, computer systems, networking principles, systems architecture, web fundamentals, and ICT installation and configuration. You'll also develop hardware and software troubleshooting skills and learn how to set up networks. Classes run over 37 weeks. You'll need four GCSEs at grade 3 or above, including English Language and Maths, or an equivalent Level 1 qualification. All applicants have an interview and assessment before starting.

You'll finish with a City and Guilds Level 2 Diploma in ICT Systems Support.

Who this course is for

The course provides learners with the foundational knowledge and practical skills needed to install, configure, maintain, and troubleshoot ICT systems. Covering key areas such as customer support provision, computer systems, networking principles, systems architecture, web fundamentals, and ICT installation and configuration, this course equips individuals with the competence to provide effective IT support. Learners will gain expertise in hardware and software troubleshooting, network setup, system security, and web technologies. The course prepares individuals for entry-level roles like IT Support Technician, Help Desk Support, and Network Technician while also serving as a stepping stone for further education and industry certifications.

Entry requirements

You will need:Four GCSEs at grade 3 or above, including English Language and Maths or equivalent Level 1 qualificationAll applicants must have an interview and assessment to confirm that the course is suitable for them.

What you will learn

  • You'll learn how to install, configure, and maintain ICT systems.
  • You'll develop skills in hardware and software troubleshooting.
  • You'll understand networking principles and how to set up networks.
  • You'll study systems architecture and how computer systems work.
  • You'll learn the fundamentals of web technologies.
  • You'll practise providing customer support in an IT context.
  • You'll gain hands-on experience with ICT installation and configuration.

How you will learn

You'll learn through classroom sessions at the Tottenham Campus, with practical hands-on activities alongside taught content. Classes run on Mondays and Tuesdays during the day. Assessment is through coursework and practical tasks that test your ability to install, configure, and support ICT systems. You may also complete written assignments covering the theory behind networking, systems architecture, and customer support.

What you will need to bring

The centre will provide most materials. Capital City College Tottenham Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • IT support technician, resolves hardware and software issues for organisations.
  • Helpdesk technician, handles technical queries and troubleshoots problems remotely or on-site.
  • Network technician, sets up and maintains computer networks.
  • Computer systems installer, fits and configures equipment for businesses.
  • IT operations technician, keeps systems running day to day.
  • Junior IT administrator, supports the smooth running of an organisation's IT.

What you could study next

  • Level 3 Diploma in ICT Systems and Principles, a natural next step for deeper technical knowledge and higher-level IT roles.
  • Level 3 IT Infrastructure Technician Apprenticeship, combines work experience with further study.
  • CompTIA A+ or Network+ certifications, widely recognised by employers for IT support and networking careers.
Apply on capitalccg.ac.uk →
Apply now →

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