Free Level 2 ICT Systems Support Course in Haringey. Classes run at 5E Selby Centre, with daytime sessions across 120 hours of flexible study. You'll build knowledge in systems support, software development, and telecommunications, covering the technical skills that IT support roles need day to day. You'll need computer literacy at Level 1 to join. The course suits those starting out in IT support, systems analysis, or web and software work.
Who this course is for
This qualification is ideal for those looking to work, or starting out as a systems analyst, system support technician, web designer or software developer.
This qualification will provide underpinning
knowledge and recognise skills in Systems Support, software development and telecommunications in the workplace which will help to tailor employees? knowledge to their specific job role.
Entry requirements
Computer Literacy Level 1
Ideal for those looking to work, or starting out, as a systems analyst, system support technician, web designer or software developer.
What you will learn
You'll develop knowledge of IT systems support and how to diagnose and resolve common technical issues.
You'll learn the fundamentals of software development and how it applies in workplace settings.
You'll understand telecommunications systems and how they function within organisations.
You'll explore the role of a systems support technician and the tasks involved day to day.
You'll gain an introduction to web design principles and tools.
You'll learn how to support users and maintain IT systems in a professional environment.
How you will learn
You'll study in a classroom at 5E Selby Centre, with flexible daytime attendance across 120 hours. Learning is delivered through taught sessions, practical tasks, and coursework. Assessment is based on assignments and evidence of your knowledge and skills, rather than a formal written exam. Your tutor will guide you through each topic and support you in building a portfolio of work.
What you will need to bring
The centre will provide most materials. 5E Selby Centre will confirm anything else you need before you start.
Where next
Jobs you could do
IT support technician: diagnose and fix hardware and software problems
Systems support analyst: maintain and monitor IT systems for organisations
Help desk technician: first-line support for users with technical issues
Junior web designer: build and maintain websites using standard tools
Junior software developer: support development teams with basic coding tasks
IT administrator: manage user accounts, networks, and system access
What you could study next
Level 3 Diploma in ICT Systems and Principles (City and Guilds) - the next step if you want to move into more senior IT support or technical roles.
Level 3 IT User Skills (ITQ) - broadens your practical IT skills across a wider range of applications.
CompTIA A+ or similar vendor certifications - widely recognised by employers hiring for IT support roles, and a natural step after completing your Level 2.
