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Level 2 IT Support Course in Bristol

Cost£994.00
Duration1 year
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Level 2 ICT Systems Support Course in Bristol. Classes run at College Green Centre, full-time over one year.

The course covers a broad range of IT specialisms. You'll study computing fundamentals and explore specialist areas in more depth. Topics include hardware, software, networking, and technical support skills linked to real workplace tasks.

You'll finish with a City and Guilds Diploma in ICT Systems Support.

Who this course is for

This one year course will give you a broad understanding of computing as well as giving you the chance to study some areas of computing in more depth. There are practical aspects to the course which are linked to the world of work. You will also gain the skills, knowledge and understanding you will need to take your studies further. We offer this course at our College Green and South Bristol Skills Academy centres.--The course aims to cover a broad range of IT specialisms, designed to engage you with practical activity and develop technical skills that can be used in industry and at higher course levels.

Entry requirements

All applicants will need a minimum of 4 GCSEs at grade D including Maths and/or English, a foundation Diploma, NVQ 1 or satisfactory completion of a learning programme at Level 1.

What you will learn

  • You'll develop an understanding of computer hardware and how systems work.
  • You'll learn to diagnose and resolve common IT faults.
  • You'll explore networking concepts and how devices connect.
  • You'll build skills in software installation, configuration, and support.
  • You'll gain knowledge of IT security and data protection practices.
  • You'll develop customer-facing technical support skills used in helpdesk roles.

How you will learn

You'll learn through classroom sessions and practical, hands-on activities. The course includes work-related tasks that reflect real IT support environments. Assessment is through a combination of assignments, practical assessments, and portfolio evidence gathered throughout the year.

What you will need to bring

The centre will provide most materials. College Green Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • IT Support Technician, provides first-line technical help to users in a business.
  • Helpdesk Technician, handles IT queries and troubleshoots problems remotely or on-site.
  • Network Technician, sets up and maintains computer networks for organisations.
  • IT Administrator, manages systems, user accounts, and software across a workplace.
  • Desktop Support Analyst, keeps computers and devices running for staff day to day.

What you could study next

  • Level 3 Diploma in ICT Systems and Principles, the next step for deeper technical knowledge and more senior IT roles.
  • CompTIA A+ or Network+ certifications, industry-recognised credentials that many employers look for in IT support and networking.
  • Higher National Certificate (HNC) in Computing, for those looking to move toward degree-level study in IT.
Apply on cityofbristol.ac.uk →
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