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Free Level 2 Customer Service for Hospitality Training Online – West London College

CostFREE
Duration8 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Customer Service for Hospitality Course. Study online, at a time that suits you. This free customer service for hospitality course is available on demand, so you can fit your learning around work, family, or other commitments. You need to be 19 or older on 31 August in the year you start. Over 8 weeks, you'll cover how to communicate with customers, the importance of teamwork, professional standards, and the legislation that governs customer service in hospitality. You'll complete the course using an interactive online learning platform, available any time.

Who this course is for

Adults (19+)

Entry requirements

You will need to be:

aged 19 or older on 31 August in the year you wish to study be eligible to study in the UK, with 'in-date' evidence that shows that you will be resident in the UK for the duration of the course and not currently studying an apprenticeship programme

You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.

What you will learn

  • You'll learn how to communicate effectively with customers in a hospitality setting.
  • You'll understand the standards of professional conduct expected in hospitality roles.
  • You'll explore the importance of teamwork and how it affects customer experience.
  • You'll study the legislation and regulations that apply to customer service in hospitality.
  • You'll develop your approach to personal development and continuous improvement at work.

How you will learn

You study through an interactive online learning platform, which is available at all times. You'll build an online portfolio of evidence, completing written tasks and essay-style questions. An assessor will mark your work and give you written feedback throughout the course.

What you will need to bring

You'll need access to a laptop or desktop computer and a stable internet connection to use the online learning platform. West London College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling customer queries and complaints in hospitality venues
  • Front of House Staff: welcoming and assisting guests in hotels, restaurants, or cafes
  • Hotel Receptionist: managing bookings and guest services at the front desk
  • Restaurant Host or Hostess: coordinating seating and customer flow in dining settings
  • Bar Supervisor: overseeing service standards and team performance at a bar
  • Events Assistant: supporting customer-facing roles at conferences or hospitality events

What you could study next

A level 2 customer service for hospitality qualification can lead you toward more specialist study. You could progress to a Level 3 Certificate or Diploma in Hospitality Supervision and Leadership, which prepares you for supervisory roles. A Level 3 in Customer Service is another option if you want to move into team leader or management positions across a wider range of sectors.

Apply on wlc.ac.uk →
Apply now →

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